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Care management

Wherever you are on your health journey, our health plans include all kinds of wellness programs and health services designed to support you.

Important: The member benefits listed here are included with traditional UnitedHealthcare plans. See the Surest pre-member website to learn about additional benefits available with Surest plans.

New to UnitedHealthcare?

There are things you can do before your plan begins to help prepare for a smoother transition, like checking if your provider is in network, managing your medications and seeing if you qualify for Transition of Care.

Watch this short video to learn more.

Transferring care

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For more information about Transition of Care eligibility and how to apply, download the Transition of Care application form.

Mental health support

Calm Health is available through your benefits plan at no additional cost to you. This means you’ll have access to the widely recognized mental well-being Calm app, which offers resources for sleep, meditation and mindfulness With 24/7 access to digital content, you can set your own pace on the path toward a healthier you as you get help with information to meet goals like better sleep, building skills to manage stress, developing resiliency and start building a mindfulness habit.

Calm Health

Calm Health is not intended to diagnose or treat depression, anxiety, or any other disease or condition. The use of Calm Health is not a substitute for care by a physician or other health care provider. Any questions that you may have regarding the diagnosis, care, or treatment of a medical condition should be directed to your physician or health care provider. Calm Health is a mental wellness product.

Calm Health is not available to UnitedHealthcare E&I Fully Insured customers/members in District of Columbia, Maryland, New York, Pennsylvania, Virginia and West Virginia.

Building healthier habits

Real Appeal® is a lifestyle program designed to help you build healthier habits and lose weight. It focuses on helping you take small steps that may have long-term results, and it provides support for key areas such as nutrition, fitness, motivation and change. It includes group coaching sessions, 24/7 access to videos, tools to track your progress and more.

Real Appeal

Real Appeal® is a voluntary weight management program that is offered to eligible members at no additional cost as part of their benefit plan. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Results, if any, may vary. Any items/tools that are provided may be taxable and participants should consult an appropriate tax professional to determine any tax obligations they may have from receiving items/tools under the program.

Access top care facilities

If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care by helping you get access to care.

Centers of Excellence

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.

Health management questions?

Whether you have questions about your health care options or healthier living, we’re here for you. Personal Health Support can help give you the information you need, so you can make informed decisions and focus on what’s really important.

This program can help you:

  • Learn about a diagnosis and treatment options
  • Find a network doctor or facility
  • Get answers to medication questions
  • Connect with a registered nurse
  • Get online health education and support
  • Resolve billing or claims issues

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Guided cancer support

With Cancer Resources Services, you’ll have access to experienced cancer nurses who can provide guidance and support to you and your family during your cancer journey. They’ll help you understand your diagnosis, share information that you help you make more informed decisions about your care and find emotional support for you and your family members.

Cancer resources

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Coping with cancer

A cancer diagnosis can bring on a range of emotions and concerns. Providing specialized cancer care management, our Cancer Support Program connects you to a team of highly rated physicians, providers, personal care nurses, and advocates. They’ll help you understand your diagnosis, monitor your medications and treatment plans, provide access to social workers for financial, transportation, and childcare needs, and more.

Cancer support

Cancer Support Program is a program, not insurance. Availability may vary on a location-by-location basis and is subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. Please check with your UnitedHealthcare representative.

Help for kidney disease

If you’ve been diagnosed with kidney disease, the Comprehensive Kidney Solution program will connect you with experienced nurses who can help you learn how to manage the disease. They will also work with your doctor, dialysis centers and others on your care team.

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Transplant care support

With Transplant Resources Services, you’ll have access to support throughout your care. In addition to being connected with experienced nurses who will help coordinate care with your doctors, you’ll have access to travel and lodging assistance as well as expert clinical support to help inform you on treatment plan options.

Transplant resources

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Fertility support

Fertility Solutions offers expert support and resources to help you learn about and explore options for expanding your family. You can schedule a call with a fertility nurse, search for fertility Centers of Excellence, and access 24/7 online educational resources.

Fertility Solutions program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this program is for information only. It is provided as part of your health benefit plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. You should consult an appropriate health care professional to determine what might be right for you. Your health information is kept confidential in accordance with the law.

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.

Virtual maternity support

Included in your health plan is a membership to Maven – 24/7 virtual support and guidance for your and your partner during your pregnancy, postpartum and newborn journey.

You can:

  • Schedule $0 virtual appointments with OB-GYNs, doulas, lactation counselors, infant sleep coaches, and more
  • Speak with a dedicated Care Advocate
  • Join drop-in groups
  • Access expert articles
  • Take on-demand classes such as Pregnancy 101 and Infant CPR

Maven

Maven provides information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor’s care. If you have specific health care needs, consult an appropriate health care professional. Members are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. Maven is not an insurance program and may be discontinued at any time. This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply. All trademarks are the property of their respective owners.

Maven and Maven Wallet are products of Maven Clinic Co. Maven is an independent company contracted to provide family-building support including care advocacy, virtual coaching, and education. Maven does not provide medical care and is not intended to replace your in-person health care providers. Use of the services is subject to terms of service and privacy policy. Maven® is a registered trademark of Maven Clinic Co. All rights reserved.

Maternity support

Maternity support is designed for all parents, no matter what the pregnancy journey looks like. Providing information and resources on everything from pregnancy planning to postpartum care, this program includes 24/7 access to online courses covering trimester benchmarks, nutrition and exercise during pregnancy, breastfeeding and more.

Maternity support

The information provided under Maternity Support is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. If you believe you may have an emergency medical condition you should seek immediate care at an emergency department or call 911. Employers are responsible for ensuring that any wellness programs they offer to their employees comply with applicable state and/or federal law, including, but not limited to, GINA, ADA and HIPAA wellness regulations, which in many circumstances contain maximum incentive threshold limits for all wellness programs combined that are generally limited to 30 percent of the cost of self-only coverage of the lowest-cost plan, as well as obligations for employers to provide certain notices to their employees. Employers should discuss these issues with their own legal counsel.

NICU support

When you have a baby in the neonatal intensive care unit (NICU), you want to make sure they’re getting the very best care. Neonatal Resource Services offers a team of skilled neonatologists, NICU nurse case managers and social workers to help during your baby’s stay. They provide support from admission to after discharge, personalizing their care to your baby’s needs.

The plan pays benefits as described under the Covered Health Care Services Category in your plan documents.

This service should not be used for emergency or urgent care needs. . In an emergency, call 911 or go to the nearest emergency room. The information provided through this program is for information only. It is provided as part of your health benefit plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. You should consult an appropriate health care professional to determine what might be right for you. Your health information is kept confidential in accordance with the law. This is not an insurance program and may be discontinued at any time.

Weight-loss surgery support

Get ongoing support before and after weight-loss surgery from a dedicated team of nurses. Our Bariatric Resource Services program offers educational resources, surgery preparation assistance and continued support to help you succeed.

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Help for managing diabetes

This diabetes management program is designed to help support people diagnosed with type 1 or type 2 diabetes. With this program, you’ll have access to a program team who can work with you to provide personalized action plans that may help you manage diabetes.

All trademarks are the property of their respective owners.

Hinge Health

Hinge Health is a digital app for joint and muscle pain management. Featuring TrueMotion™ technology, the app provides exercise therapy tailored to you, plus access to a team of physical therapists and board certified health coaches who may help you:

  • Recover from injuries
  • Get ready for surgery
  • Stay healthy and reduce pain

All trademarks are the property of their respective owners.

Back and joint health

Kaia Health is a digital app for back, joint and chronic pain management giving you access to physical exercises and mind-body relaxation, at no extra cost to you.

With Kaia, you can:

  • Fit simple exercises into your day
  • Get real-time feedback on your technique, using your phone or tablet camera
  • Message a Kaia coach and physical therapist for resources, tools and education in the app

All trademarks are the property of their respective owners.

Kaia Health’s care team has coverage in all 50 US states, and we are aware of telehealth and PT restrictions across all 50 states. To navigate these restrictions, we work with each member’s benefits, health plan and our partner ecosystems to ensure our care is delivered safely, effectively, and properly against those restrictions. Our team has care navigation capabilities to help support this process. Kaia is an exercise therapy application and does not/is not intended to diagnose, treat, prevent, cure or mitigate any musculoskeletal disease or condition. The Kaia Health product may not be suitable for individuals who are not cleared for physical activity by their physician.